Zoom introduces AI-powered workplace platform and updates

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Zoom introduces AI-powered workplace platform and updates

ORLANDO - Zoom Video Communications , Inc. (NASDAQ: ZM ) today unveiled Zoom Workplace, an AI-powered collaboration platform designed to enhance teamwork and productivity within the familiar Zoom environment. The launch includes a suite of new AI Companion features for various Zoom services, such as Zoom Phone and Team Chat, and the introduction of Ask AI Companion, which extends across the platform.

Zoom's latest innovations aim to streamline workflows and improve efficiency by integrating AI into the user's existing routines. The AI Companion for Zoom Phone, for example, offers post-call summaries and voicemail prioritization, while AI enhancements in Team Chat suggest meeting times and provide thread summaries. Zoom Whiteboard now includes features that facilitate the creation of flowcharts and mind maps through simple prompts.

The company has also revamped the user experience within the Zoom app, offering customizable virtual backgrounds and color themes. A new Meetings tab will centralize meeting-related assets, and continuous meeting chat will encourage ongoing collaboration outside of scheduled meetings.

For customer-facing services, Zoom Contact Center has been upgraded with additional digital channels, real-time sentiment analysis, and integrations for a more cohesive customer experience. WhatsApp and inbound email have been added to the channels supported by Zoom Contact Center, and new integrations will allow agents to access customer information directly within their desktop interface.

Zoom's commitment to an open platform is evident in its APIs, SDKs, and over 2,500 integrations in the Zoom App Marketplace, allowing for extensive customization and integration with third-party applications.

The company's business services, tightly integrated with Zoom Workplace, offer AI-powered solutions for marketing, sales, and customer care. These enhancements include secure payment data capture and local data storage options for EU-based customers.

Zoom anticipates rolling out these new products and features over the coming months, with some offerings not immediately available in all regions or industries. This expansion of Zoom's capabilities underscores its strategy to provide an all-in-one platform for modern work scenarios, leveraging AI to improve collaboration and productivity.

For more information on Zoom's new AI Companion features and the Zoom Workplace platform, interested parties can visit the Zoom blog. This article is based on a press release statement from Zoom Video Communications, Inc.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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