LONDON - HSBC UK customers faced significant disruptions to their mobile app and online banking services early today, on one of the busiest shopping days of the year. The technical issues began around 8 am UTC, leaving many unable to perform transactions or access support.
As Black Friday sales were underway, reports of the outage quickly spread across social media and Down Detector, a website that tracks service disruptions. Users expressed their frustrations, with individuals like Vialo and Newtonian highlighting the challenges they faced due to the service downtime. Despite the growing number of complaints, HSBC has yet to provide detailed information on what caused the outage or when services would be restored.
In response to over 3,900 disruption reports logged on Downdetector, HSBC UK acknowledged the situation via a tweet. The bank confirmed that it was aware of the issues affecting its mobile app and was working urgently to resolve them. The impact on First Direct users was also noted, suggesting that customers of this HSBC division might experience similar access difficulties.
The full scope of the outage's impact on HSBC's 14.8 million UK customers is still being assessed as investigations into the cause continue. The timing of this service interruption is particularly problematic for consumers looking to take advantage of Black Friday deals, underscoring the critical nature of reliable digital banking services in today's economy.
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